Front Office Department Module Templates

Module Templates:

Dapatkan Front Desk Modules Templates di Front Office Department, template dalam format word, excel & ppt. Format dapat di edit sesuai kebutuhan.

Template terdiri dari:

A. Front Desk Standard Operation Procedures (Bilingual: English-Indonesia)

1. Standard Grooming
2. Welcoming the guest
3. Welcome drink
4. Check in procedures
5. Handling check in procedure
6. Handling group check in
7. Registration completion
8. Handling check out
9. Group check out procedure
10. Breakfast voucher procedure
11. Rate structure procedure
12. Card verify
13. Paid out procedure
14. Non-smoking room
15. Connecting room procedure
16. Miscellaneous charge
17. Remittance procedure
18. Cash float procedure
19. Room moving procedure
20. Room change procedure
21. Day use procedure
22. Late check out procedure
23. Check out with credit card payment
24. Check out with city ledger procedure
25. Check out with travel agent payment
26. Adjustment procedure
27. No show procedure
28. No credit room procedure (cash basis)
29. Cash advance procedure
30. Guest locked out
31. Safe deposit box
32. Restricted area
33. Handling a guest illness
34. First aid
35. Accident damage report
36. No durian procedure
37. Pets and animals procedure
38. Clinic service procedure
39. Stock requisition
40. Log book procedure
41. Daily briefing procedure
42. Guest comment procedure
43. FO  terminology
44. Lobby and on hold music
45. Printing report
46. Posting transaction
47. Handling a guest complaint
48. Form A procedure
49. Working schedule
50. Lost & found
51. Guest skipper

B. FO CHECKLISTS

1. Concierge service audit
2. Reception service audit
3. FO room sales control checklist
4. FO morning shift checklist
5. FO evening shift checklist
6. FO night shift checklist
7. Duty manager opening  checklist
8. Duty manager closing duty
9. Pre shift meeting checklist

C. FO Format, Reporting & System

1. FO staff planner.
2. Hotel discount grid.
3. Hotel room pricing method template.
4. Hotel comparison & yield analysis report.
5. Breakfast reconciliation.
6. Room reconciliation.
7. Complimentary report.
8. Daily no show report.
9. Monthly no show follows up report.
10. No show approval.
11. Rebate & deduction report.
12. Temporary credit facilities.
13. FO Guidelines
14. Reservation standard
15. Guest service standard
16. Room rate classification
17. FO daily control sheet
18. Credit card authorization form
19. Group reservation form
20. Monthly room forecast report
21. Telephone handling standard phrases
22. Hotel Structure Rate

D. FO GENERAL TRAINING PRESENTATION

1. Spirit of Hospitality
2. Check out and settlement
3. Front office management
4. Front office reservation
5. Front office responsibilities
6. Front office up selling skills
7. Front office yield management
8. Guest registration
9. Introduction to front office
10. Introduction to hotel industry
11. Revenue management
12. Telephone handling skills

Dapatkan harga special buat paket FO Module diatas khusus Hotelier!

Investasi Modul Template:
Harga Normal: Rp.1.5Juta.
Harga Special hanya: Rp.750Ribu.

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